For this month’s edition of Tech Talk- Inside NetServe365, you are getting to meet Matt Kimpel – Director of Advanced Engineering
Q: As Director of Advanced Engineering you probably have a lot on your plate. What is your typical day like?
A: I don’t really have a typical day, I am still very involved in the technical process so I do things from pre-sales to project engineering. My primary responsibility is managing our Advanced Engineering team who are responsible for most of all projects we do here as well as high level escalation from our Network Operation Center. We have great engineers here so that makes my job much easier.
Q: Tell us your favorite part of working at NetServe365 & why you’ve been there for 7+ years.
A: Helping People. I started here as an intern out of college and in every position I’ve held here I love hearing the excitement and happiness in customer voices when we are able to resolve a complex issue or a problem that was affecting business for them. I also enjoy troubleshooting different issues every day and working in hundreds of different networks all over the world. That is not something you typically get in an IT job and I love the challenges in brings.
Q: If you had the opportunity to sneak out of work … what would you do?
A: If it was a nice day I would just go do something outside. As much as I like technology I would much rather be in the woods.
Q: Back to work … What new technology do you think generates the highest benefits for businesses today?
A: I would say cloud hosting. More and more companies are turning to cloud solutions for hosting applications and data. Cloud hosting gives companies the flexibility to not have cap-ex or the need for specialized skill sets in their IT staff which they may of never had or could afford. It also gives them the ability to focus on other important things while increasing redundancy and security in their data. Many success stories show moving to the cloud has increased employee collaboration with new tools and software they didn’t have previously, which also has provided better control over the data.