7 Pitfalls That Are Hindering Your Cyber Security

In the recent Solarwinds MSP Cyber Preparedness Survey, Solarwinds surveyed 400 Small- to Medium-Sized Enterprises. This survey investigated the cyber security preparedness, experiences and failings of these organizations to better understand what we can be doing to better protect critical information.

The headlines of all the attacks this year are enough to scare people to invest more monies into security practices. The damage inflicted on organizations – large and small – is a clear indicator that cyber-attacks will stay steady in their escalation rate. The bad guys have always been a step ahead of the defenders and are pushing the advancement of protection strategies. With the threat landscape lingering at our doorstep, the question is how do you tackle this problem immediately? The answer is simple… It is a combination of strictly implementing your existing best security practices and properly securing your most critical information.

Many times, though, these needed security tactics aren’t taken seriously or truly understood. In the Cyber Preparedness Survey, they explored the 7 key areas for concern that is hindering organizations’ ability to effectively combat cyber attacks. Understanding these pitfalls can help organizations get their cyber security defenses up to par so they can battle the ever-evolving threat landscape. These pitfalls are as follows:

Inconsistency

Many organizations struggle to consistently enforce security policies. While having a security policy in place, it is worthless if it is not properly enforced. The survey stated that only 32% of respondents could claim their security policies are applied and regularly audited. This means that 63% of respondents don’t apply or audit their security policies. Consider the amount of vulnerabilities that are allowing easy backdoors for threat actors to enter your environment The more inconsistent that you are with your security policies, the more holes for hackers to get in.

Negligence

According to the survey, only 16% of respondents consider user security awareness training a priority. Think about how many end users you have at your organization and then the amount of critical data they have access to – this is how many risks you are currently facing. If users are negligent to current risks and vulnerabilities you have a greater risk of a data breach or cyber-attack.

Shortsightedness

It is scary to say that some organizations don’t even have the most typical cyber security technologies deployed in their environments. The survey stated that Web protection, email scanning, and anti-malware had each been rolled out by 50-61% of the respondents, but the remaining six (including SIEM, hardening workstations, firewall rules, patch management weekly and monthly, and network intrusion/host intrusion) had only been deployed by 33% at the most and 25% at the lowest.

Complacency

Are you completing regular vulnerability scans with deep reporting to measure your security posture? According to the survey, only 29% of respondents could call their vulnerability reporting robust, with the majority, 51%, optimistically classifying it as adequate. Running vulnerability scans, reporting these issues, and acting on the findings can minimize a huge amount of risk for an organization and in return, lower your risk of data breaches.

Inflexibility

So a breach got past your preventative actions, what do you do now? Many organizations experience an inability to adapt a new process and approach after a breach. It only seems logical to change your current and insufficient systems if you were compromised, but many don’t. According to the survey, 14% didn’t change anything at all. Of the breached, only 44% implemented new technology. It is paramount, as a progressing organization, that you don’t get stuck in your ways. Your defense strategies must evolve as attack strategies get more sophisticated.

Stagnation

As applications are typically running in the cloud now, it is important that you are not staying stagnate with your application prevention and detection techniques. Of the nine techniques, only a minority of the respondents had implemented all of them. The most prevalent technique was full disk encryption on mobile and portable endpoints at 43%.


**source: Solarwinds MSP Cyber Preparedness Survey: https://www.solarwindsmsp.com/blog/solarwinds-msp-survey-companies-still-failing-security-basics

Lethargy

In this year’s survey, detection times have increased 40%; and response times have increased 44%. Last year, detection times had increased only by 28%; and response times had increased by 27%. This is a clear-cut indicator that response times are increasing due to sophistication in attack and ill-prepared IT departments. When it comes to data breaches, the quicker the response, the lower the cost and the lower the impact.

Conclusion

What is this survey showing us? That Enterprises and SMBs are unprepared when it comes to cyber security tactics. Our solution? A managed, 24/7/365 holistic security solution. When you combine preventative, detective, and incident response tactics you can achieve a multi-tiered defense approach.

Our 24/7/365 security solutions combine the three pillars of cyber security – preventative, detective, and incident response – into a fully managed service that is supported by trained engineers in our Operations Center. Streamlining the efficiency and speed of your security functions can maximize your defenses and minimize costs when dooms day approaches. For a holistic solution, combine our preventative services with our Unified Security Management service to fill skill gaps with in-depth security intelligence and a singular platform that delivers SIEM, Vulnerability Assessment, Behavioral Monitoring, Compliance Monitoring, Intrusion Prevention, and Incident Response. For more information, contact us today!

 
 

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Magan5

New Connections: An Introduction to Magna5

It’s time to finally say, Happy Holidays! While the holiday season is for spending time with your family, eating way too much, and spreading the holiday cheer, it also signifies that the year is coming to an end. And, we’ve all heard the cliché saying, new year new me, right? Well, as you might have … Continue reading “New Connections: An Introduction to Magna5”

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7 Pitfalls That Are Hindering Your Cyber Security

In the recent Solarwinds MSP Cyber Preparedness Survey, Solarwinds surveyed 400 Small- to Medium-Sized Enterprises. This survey investigated the cyber security preparedness, experiences and failings of these organizations to better understand what we can be doing to better protect critical information. The headlines of all the attacks this year are enough to scare people to … Continue reading “7 Pitfalls That Are Hindering Your Cyber Security”

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Magna5 Acquires NetServe365

FOR IMMEDIATE RELEASE Contact: Anne Clarrissimeaux Communications Manager Magna5 pr@magna5global.com 214-552-0910   MAGNA5 ACQUIRES NETSERVE365 Fourth acquisition in 18 months strengthens PaaS, IaaS, UCaaS services portfolio with addition of award-winning network and server monitoring and management, cloud hosting and managed IT security services   Pittsburgh (November 16, 2017) – Magna5, a portfolio company of NewSpring … Continue reading “Magna5 Acquires NetServe365”

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Defining the Three Pillars of Cyber Security

With new and complex threats surfacing the modern IT landscape every day, businesses are struggling to stay ahead of the curve. The stats are intimidating while the high price of a data breach is inching up to $7.35 Million. Malicious events are on the rise while large, medium, and even small organizations are targets. Old tactics aren’t enough anymore to keep up with the evolving cyber threats. It is time to start learning about the three pillars of cyber security and implementing these into your data protection strategy today.

The rise of cyber security has brought a shortage of professional and expert security talent to the job market. Larger organizations are waiting months upon months to hire the right professionals, while small to medium sized businesses can’t afford the high salaries of these professionals. Therefore, making it harder for organizations to deploy effective cyber security measures on their own. And on top of a lack of skilled employees and budget, organizations are facing a lack of security awareness among their current employees. All of these obstacles are making it easier for threat actors to penetrate critical systems and steal mission critical data from organization.

This is where a MSSP steps in. They enable organizations to overcome these challenges and fill expert gaps within their organization’s security strategy by implementing the 3 pillars of security – prevention, detection, and incident response. Since they are already offering managed services like remote monitoring and management, backup and disaster recovery, they are well-suited to protect their clients’ environments. However, before jumping in the ring with a MSSP, it is important that you fully understand what the three pillars of cyber security are and how they can help your organization. Keep reading to find out more!

Prevention

The three pillars of cyber security starts with security incident prevention. Prevention tactics are the more common activities that organizations are used to. The first part, and one of the more important parts of prevention, is user awareness. Investing in security training and user awareness can significantly decrease your chance of a cyber-attack. When employees are trained on how to navigate threats, they will be able to easily detect vulnerabilities and secure their endpoints. Conducting training is a key component to the first pillar of security, prevention.

Another key component of prevention is making sure that you are completing actions that are hardening systems against intrusion. Such actions are, patching applications and operating systems, regular tested backups that have a clear line to recovery, vulnerability assessments and remediation, block and filtering outbound connections, and anti-virus solutions. All of these, along with user awareness training, can create a stronger defense against every-present threats.

Detection

When a malicious activity gets through your preventative actions (and it will), you have to be able to detect the threat quickly and remediate the threat quickly. Many times, organizations will find out about a breach after some kind of outside party notifies them. This is an issue because the longer it takes to detect a breach, the more costly it will be to your organization. Not to mention that the cost of remediation will be higher, you could experience longer downtime, and it could have a lasting impression on customers.

MSSPs help organizations implement and continuously manage security monitoring services to achieve quicker detection and response times. For example, NetServe365’s Unified Security Management offering combines the power of intrusion prevention/detection, SIEM, compliance monitoring, threat intelligence and incident response into one service. These essential capabilities all work seamlessly together to correlate logs and events into actionable data to detect and isolate when and where a threat actor accessed your systems. You are able to save time and money, while combating today’s constant threat landscape.

Remediation/Resolution

According to Forrester, 74% of businesses say that their company has a security strategy. However, only 15% believe that their company has the right skills and capabilities to execute the strategy. To properly remediate a malicious attack, a plan needs to be in place and you need a trained incident response team. When an incident occurs, the team will first isolate the attack and shut it down. You might need to recover encrypted data in the case that yours was compromised, locked or lost. The MSSP will be able to recover your data from the cloud and quickly spin up environments so you can safely get back to work.

A MSSP can help you not only prevent a breach, but help effectively stop and lock down a breach. They will work to get your systems backup up and running quickly and efficiently. It is important that you document the process and plan to ensure the process’ validity. Make sure that your employees are informed with this plan and know what will happen during a breach. When a breach happens, you will be prepared with a well-documented
(and tested!) system.

Conclusion

Understanding and implementing these three pillars of cyber security will help you combat threats, save money, and become more security conscious. Effective cyber security goes beyond traditional tactics, it is now prevention, detection, and incident response.

A MSSP is able to deliver streamlined efficiency and speed because they are completing all these actions in a centralized location. You can maximize their knowledge, system integration and expertise to get exactly what you need – prevention, detection, and incident response as efficiently and cost-effective as possible. The reality is bleak when it comes to malicious activities, rely on your security blanket and easily combat threats one at a time.

 
 

10 Reasons to partner with a MSSP

 
 

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Magan5

New Connections: An Introduction to Magna5

It’s time to finally say, Happy Holidays! While the holiday season is for spending time with your family, eating way too much, and spreading the holiday cheer, it also signifies that the year is coming to an end. And, we’ve all heard the cliché saying, new year new me, right? Well, as you might have … Continue reading “New Connections: An Introduction to Magna5”

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7 Pitfalls That Are Hindering Your Cyber Security

In the recent Solarwinds MSP Cyber Preparedness Survey, Solarwinds surveyed 400 Small- to Medium-Sized Enterprises. This survey investigated the cyber security preparedness, experiences and failings of these organizations to better understand what we can be doing to better protect critical information. The headlines of all the attacks this year are enough to scare people to … Continue reading “7 Pitfalls That Are Hindering Your Cyber Security”

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Magna5 Acquires NetServe365

FOR IMMEDIATE RELEASE Contact: Anne Clarrissimeaux Communications Manager Magna5 pr@magna5global.com 214-552-0910   MAGNA5 ACQUIRES NETSERVE365 Fourth acquisition in 18 months strengthens PaaS, IaaS, UCaaS services portfolio with addition of award-winning network and server monitoring and management, cloud hosting and managed IT security services   Pittsburgh (November 16, 2017) – Magna5, a portfolio company of NewSpring … Continue reading “Magna5 Acquires NetServe365”

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10 Tips for Choosing the Right MSP for your Organization!

Your IT staff is overworked. You don’t have coverage during the nights or on the weekends; you are experiencing downtime because of it. On top of that, you don’t have the budget to hire more coverage. The cost of downtime and associated remediation costs can be quite burdensome on an organization. So much that it could mean losing customers, revenue, reputation, and the worst, your business. These are common barriers that all organizations seem to hit at some point within their lifecycle. Because of this, organizations are turning to a MSP (Managed Service Providers).

A MSP is an information technology service provider that can help your organization with network / server monitoring, security monitoring and remediation, cloud computing, IT consulting, and much more. A MSP will strategically work to learn the client’s business and make decisions that are sensitive to their budget. The MSP works as an extension of the client’s team, not a replacement. They work hand in hand to fill expertise gaps, save time and money and provide valuable support to the client’s current staff.

So, you’ve decided that your business should inquire about partnering with a MSP. The next step is to do your research and find the MSP that can properly aide with your specific needs. Here are the Top 10 Things to Consider!

24/7/365 Operations

Your data never sleeps, why should your IT support? Finding a MSP that is 24/7/365 is crucial for the longevity of your organization. Tired of getting calls in the middle of night? Or going to work on a Monday morning and realizing that there was a surprise issue during the weekend that is causing downtime? A MSP operations center runs 24/7/365 so you don’t have to. When an issue does occur, the engineers will be there to quickly fix the issue, before it is a large system failure. Minimize downtime from surprise issues and finally experience peace of mind with “always-on” IT Support.

Remote Monitoring and Management

Remote monitoring and management is another huge key to an organization’s success. MSPs will have remote monitoring and management software in place to have a constant check on your machines, network, and servers’ health and performance. When an issue occurs, the operations center is alerted to take action before it becomes a huge system-wide problem. With 24/7 IT Monitoring, you will reduce downtime and costs while increasing reliability and overall system performance.

Local Operations Center

With the advancements in technology and industry standards, there is no longer a strict need to have an IT service provider right down the road. A MSP can serve their clients remotely from the Operations Center with 24/7/365 support without sacrificing quality, responsiveness, or client-partner relationships. However, when the time comes and you need onsite support, make sure that the MSP has certified engineers that can easily help on-site for further assistance.

Industry Experience

Each industry and business has different standards, policies and requirements that it must comply with. When searching for a qualified MSP to help your specific organizational needs, don’t be shy to ask for case studies and customer references that are in your industry. A MSP with industry experience can only benefit your organization more in the long run.

Certified Engineers

When you partner with a MSP, you get instant access to an expert team of engineers that are at your disposal, 24/7/365. IT is ever-changing and quickly evolving. Because of this, you need to rely on engineers that are constantly trained and certified in the latest technologies. Inquire about what certifications the engineers have and what their future plans are for training.

Wide range of services

The IT field can be chaotic, but that’s why you want to deal with the most knowledgeable and well-rounded organizations. An organization that can cover all the bases for you will make your life that much easier. Some organizations only focus in certain areas, but that might not meet all your organizational needs. Juggling a multitude of vendors can be frustrating and time consuming. Keep in mind that there are MSPs that have a broad range of services that work seamlessly together. A MSP that can help you with anything from backup, cloud solutions, network and server monitoring, to help desk will be able to simplify your life.

Security

With new strands of ransomware and malware hitting the headlines every day, security is a number one priority. When researching MSPs, talk to a MSP that offers a full range of security services; security monitoring, firewall management, vulnerability scans, and much more. These services can help secure your organization’s information and ensure the longevity of your organization. MSPs offer compliance management to make sure their clients are following regulatory policies and won’t run into a messy compliance breach. Lastly, don’t forget to talk to the MSP about what data security policies they have in place for their own personal data.

Global Service

Do you have remote offices? No problemo. With the ability to aid organizations remotely, MSPs are able to service organizations that have global offices or remote users. Many engineers have experience working on projects that are located in different countries and have worked with translators to ease the issues of language barriers. Do you have employees that work remotely? MSPs offer services such as, BYOD, monitoring, VPN creation, procurement management and much more.

MSP Reputation Matters

Reputation matters when it comes to finding a MSP. Think about it, you are trusting your company’s lifeblood to a third-party vendor. It is important to make sure that they simply know what they are doing. Talk to references, read reviews, and talk to organizations that have used them before.

Trusting Relationship

Last but not least, make sure you can have a trusting relationship with the MSP. If you already have the feeling that they are lacking with addressing your wants and needs, then don’t trust them with your critical information. A MSPs main goal is the success of the customer. They will want to educate and guide you on what the best and most cost-friendly choice is for your organization.

Technology is tricky, but it doesn’t have to be. Trust in a managed services provider for 24/7/365 IT Support to minimize downtime and increase productivity and peace of mind. NetServe365 is a Pittsburgh local managed services provider that has core competencies in network and server monitoring and support, cloud computing, security services, and IT consulting. Contact us for a free consultation.

 
 

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Magan5

New Connections: An Introduction to Magna5

It’s time to finally say, Happy Holidays! While the holiday season is for spending time with your family, eating way too much, and spreading the holiday cheer, it also signifies that the year is coming to an end. And, we’ve all heard the cliché saying, new year new me, right? Well, as you might have … Continue reading “New Connections: An Introduction to Magna5”

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7 Pitfalls That Are Hindering Your Cyber Security

In the recent Solarwinds MSP Cyber Preparedness Survey, Solarwinds surveyed 400 Small- to Medium-Sized Enterprises. This survey investigated the cyber security preparedness, experiences and failings of these organizations to better understand what we can be doing to better protect critical information. The headlines of all the attacks this year are enough to scare people to … Continue reading “7 Pitfalls That Are Hindering Your Cyber Security”

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Magna5 Acquires NetServe365

FOR IMMEDIATE RELEASE Contact: Anne Clarrissimeaux Communications Manager Magna5 pr@magna5global.com 214-552-0910   MAGNA5 ACQUIRES NETSERVE365 Fourth acquisition in 18 months strengthens PaaS, IaaS, UCaaS services portfolio with addition of award-winning network and server monitoring and management, cloud hosting and managed IT security services   Pittsburgh (November 16, 2017) – Magna5, a portfolio company of NewSpring … Continue reading “Magna5 Acquires NetServe365”

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Are you Managing Proactive IT?

The distinction between Proactive IT and reactive IT is very important. Many organizations may believe their reactive model is fine, but they could be wasting more resources in the end. Proactive IT means that you have control over the future of your information technology. Reactive IT means that you are simply resolving issues when they happen and because of this you cannot do much future planning.

With the reactive model, organizations will see more downtime due to the unpredictability of problem management. The IT team will not see problems coming and they usually will only become aware of the problem when there is a concrete issue. This will leave management frantically looking for a fix. When quick decisions are being made, most of the time this can lead to wrong choices that will cost more money and more downtime in the end.

By managing processes and assets in a proactive way, IT professionals can reduce the investment in operational tasks and can turn their attention to strategic and mission critical projects.

On the road to Proactive IT

Proactive IT won’t happen in a day though. First you need to target the low handing fruit. Talk to your staff about which tasks they spend the most time on and which are the most tedious. Make sure to ask questions like, are there repeat issues with end users? Are there faulty systems that have tedious fixes? What can be improved to create higher efficiency?

These problems can help you develop a clear understanding of what your organization is missing out on. Most of the time, they can help you realize where you would benefit from with automated solutions. IT departments that want to move from wasting valuable time and resources will trust in automation and IT service management with a Managed Service Provider (MSP).

IT managed services can help with such as email account management, network bandwidth provisioning, infrastructure and network monitoring, and much more. A MSP will make sure that your systems are running under smooth and healthy operations to ensure complete visibility and efficiency.

A lending hand from a Managed Service Provider

Many times, organizations don’t have the time or resources to dedicate to these tasks though. This is where a managed service provider steps in. A MSP has advanced technology in place that will proactively and efficiently monitor and manage your network, assets, and infrastructures remotely to make sure that surprise issues never occur again. Their centralized management systems can ensure healthy operation and warn of emerging issues – before they become large problems.

Not only do managed service providers have advanced tools in place, they have 24/7 operations and staffing. No longer do you have to worry about calls in the middle of the night or surprise issues on a Monday morning. Their team of trained engineers will fix the problems before they affect your operations, and bottom line. This is especially helpful for organizations that need to worry about keeping their systems running 24/7/365 due to mission critical operations, government regulations, or any other reason. A MSP will eliminate the guess work on issues and minimize downtime so you can experience smooth operations.

Managed service providers refine their processes to prevent future issues. Mature asset management processes will give IT departments valuable insight on service contracts that are approaching renewal and equipment that is reaching end of life. A comprehensive asset tool can help prioritize which assets need more responsive service or even onsite replacement. Another way that MSPs help your organization stay proactive is by planning system changes according to strict workflows. They will make sure that all the proper checks and balances have been established and no issues will occur when it comes to implementation.

Like I said before, the transition from Reactive IT to Proactive IT doesn’t happen overnight. It takes time and planning, but the result is a system free of tedious operational issues and productive employees. Proactive IT isn’t just about planning though. It is about having the proper tools and skills in place. A managed service provider will serve as an extension of your team, helping to make strategic IT decisions that will positively affect your business processes.

Contact us today for a free consultation or to learn more!

 
 

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Magan5

New Connections: An Introduction to Magna5

It’s time to finally say, Happy Holidays! While the holiday season is for spending time with your family, eating way too much, and spreading the holiday cheer, it also signifies that the year is coming to an end. And, we’ve all heard the cliché saying, new year new me, right? Well, as you might have … Continue reading “New Connections: An Introduction to Magna5”

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7 Pitfalls That Are Hindering Your Cyber Security

In the recent Solarwinds MSP Cyber Preparedness Survey, Solarwinds surveyed 400 Small- to Medium-Sized Enterprises. This survey investigated the cyber security preparedness, experiences and failings of these organizations to better understand what we can be doing to better protect critical information. The headlines of all the attacks this year are enough to scare people to … Continue reading “7 Pitfalls That Are Hindering Your Cyber Security”

0 comments

Magna5 Acquires NetServe365

FOR IMMEDIATE RELEASE Contact: Anne Clarrissimeaux Communications Manager Magna5 pr@magna5global.com 214-552-0910   MAGNA5 ACQUIRES NETSERVE365 Fourth acquisition in 18 months strengthens PaaS, IaaS, UCaaS services portfolio with addition of award-winning network and server monitoring and management, cloud hosting and managed IT security services   Pittsburgh (November 16, 2017) – Magna5, a portfolio company of NewSpring … Continue reading “Magna5 Acquires NetServe365”

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3 Ways Managed Services Providers Help Clients Stay Secure

The Cybersecurity Market Report recently stated that worldwide spending on cybersecurity is predicted to top $1 trillion for the five-year period from 2017 to 2021. With a large variety of security management products on the market, along with the need for continuous, 24/7/365 threat defense, maintaining products can become difficult and time-consuming for most organizations. The threat landscape is at an all-time high and IT leaders need to put focus on cybersecurity initiatives, while strategically allocating budgets.
 
With this in mind, along with the cybersecurity talent shortage, many organizations are turning to managed services in order to supplement their data risk management initiatives. Managed security service providers can supply a whole suite of security services, with 24/7/365 management and support, for a fraction of the cost that you would incur if you were to go at it alone.
 
When calculating how much your TCO (Total Cost of Ownership) would be if you were to complete these actions in-house consider things like extra staffing, hardware, software and maintenance. The biggest consideration that people normally look over is the staffing part of the equation. Most IT departments are dealing with shortages or low hire budgets. To fully optimize your security investments, you need the bodies for daily management. Managed Services will give you access to a full team of trained and certified engineers that work as an extension of your team.
 
Keep reading to learn how organizations are leveraging managed service providers to secure their environments and achieve their goals.
 

Event Correlation

When you have alerts coming from different sensors, 24/7, it can be difficult for many companies to determine which information is threating. If you don’t have the proper tools and people in place, it can be hard to correlate all this data into security events. And if you did, chances are it would be too late. According to the Ponemon Institute 2016 Cost of Data Breach Study, it can take on average 229 days to identify a data breach and 82 days to contain the breach.
 
Managed service providers (MSP) have years of knowledge in threat analysis and an expert team that can quickly identify which exploit notifications are false positives and which could actually lead to an incident. They also have implemented tools that unifies mitigating risk, identifying vulnerabilities, detecting threats, and prioritizing response into a singular platform. The MSP will work to address any threats through remediation services while minimizing the impact of a breach.
 

Routine Monitoring and Patch Management

As we all know when it comes to threat management, routine monitoring and maintenance is necessary as new threats evolve. Staying on top of tedious tasks can easily get away from an already bogged down IT department. Turning to a provider for help on this is essential.
 
Your organization can improve security by updating desktop and application patches. It’s not the most interesting topic, but it is a necessary part of your security plan. Managed Service Providers will evaluate which patches are most critical to network safety and handle those first. In order to maintain focus on critical tasks, organizations will turn to MSPs to prioritize the patch management process.
 

Evolving Needs

As your business naturally progresses, so will your security needs. Maybe you have migrated data to the cloud or grew to have remote workers. As your business transforms, your security solutions need to be a step ahead. Your managed service provider will be able to recommend your best cybersecurity options, implement the solutions and supply continuous management so you are staying secure and compliant as you grow. The service provider can help you with firewalls, intrusion detection, security event and incident management, vulnerability scans, incident response and much more!
 
In a world infested with data breaches, identity theft, and hacked information, it is essential that you enhanced your security initiatives. Not sure where to start? Contact NetServe365 for a Free Consultation Today!
 

 
Always-On

Here’s How to Ensure Your Business is “Always-On”

Consumers and businesses alike have created a standard expectation of 24/7/365 access to data and applications from their vendors and partners. These high availability standards have paved the way to the always-on business model. On top of these demands, there are organizations that must be always-on because of the nature of their business. For example, … Continue reading “Here’s How to Ensure Your Business is “Always-On””

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Magan5

New Connections: An Introduction to Magna5

It’s time to finally say, Happy Holidays! While the holiday season is for spending time with your family, eating way too much, and spreading the holiday cheer, it also signifies that the year is coming to an end. And, we’ve all heard the cliché saying, new year new me, right? Well, as you might have … Continue reading “New Connections: An Introduction to Magna5”

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7 Pitfalls That Are Hindering Your Cyber Security

In the recent Solarwinds MSP Cyber Preparedness Survey, Solarwinds surveyed 400 Small- to Medium-Sized Enterprises. This survey investigated the cyber security preparedness, experiences and failings of these organizations to better understand what we can be doing to better protect critical information. The headlines of all the attacks this year are enough to scare people to … Continue reading “7 Pitfalls That Are Hindering Your Cyber Security”

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Why Invest in Managed Services in 2017

The managed services market is predicted to grow significantly, $193 billion, by 2019. Many businesses, of all sizes, are moving over to the managed IT services business model due to their inherent benefits. These benefits to your network and server performance and productivity are fueling the impressive market growth of managed IT services with a managed service providers (MSP).  As your organization continues to plan for the rest of 2017, it is important to recognize the benefits that managed IT support can bring to your information technology.

Why are Managed Services in such High demand?

Managed Services, NetServe365’s core business, is most often referred to as a strategically planned and customer-centric approach to IT. A MSP will assume an on-going responsibility of a defined set of services to its clients. These services can include, but are definitely not limited to, anything from 24/7/365 network, server, security monitoring and management, issue remediation, help desk support, or data backup management. MSPs operate 24/7 so there is no guess work when issues arise. No more calls in the middle of the night or arriving to work blindly unaware of issues on a Monday morning.

A recent study by CompTia found that there are many different reasons that business owners are moving towards the managed services model that can range from higher security practices to peace of mind. Investing in managed IT support can easily differentiate you from your competition. Proactively taking care of your IT can reduce downtime and save a significant amount of associated costs. As you can see, managed services have many great benefits. So, what are the others you ask?

  1. Improved security
  2. Better Uptime
  3. Cost savings
  4. Peace of mind
  5. Free up time of internal IT staff
  6. Cost-effective approach to lack of IT staff
  7. Proactive approach to IT problems
  8. Gain access to new technologies

Let’s dig a bit deeper into these benefits of Managed IT Services

Improved Security

Everything you use for work stores and transmits data- some of it being sensitive mission critical data. Because of this, it is important to have strict security measures in place. No one wants to be the next headline in the news. Managed security services will focus on your specific compliance needs for certain protocol, policies and procedures. Security and data protection are at an all-time high for organizations, of all sizes, due to the recent surge (and never slowing) of data breaches and security attacks.

Better up-time

As a trusted MSP, it is our job to help clients identify and prevent the kind of damaging impact a downtime event could have on your business. Avoid long-term downtime by leveraging a MSP that will keep your IT systems running smoothly and efficiently. You need to be completely ready for any emergency, especially for ones that can damage accounts or credibility.

Cost savings

One of the best business values of managed services is the inherent cost savings. IT budgets can consist of many things like hardware, software, maintenance, etc., but you cannot forget about the labor costs. Implementing new technology is great, but you need staff to manage that technology. Sometimes, organizations won’t have the current man power or budget to take care of that. In these cases, when partnering with a MSP, you will have direct access to trained engineers that will act as an extension to your team. You will be able to easily predict your monthly IT costs on a monthly basis and experience a strong ROI.

Peace of Mind

Managed service providers are 24/7/365. They will be remotely monitoring and managing your systems at all times of the day and night – even on weekends and holidays. You can finally take the guess work out of your IT. With managed IT support, they are your eyes and ears, responding and validating alerts, remediating issues and much more.

Free up time of internal staff

Because you have a full MSP on your side, your team can go back to focusing on revenue generating projects. Relinquish tedious tasks, like upgrades and patching, to the staff of a MSP. Your team will be able to realign IT focus on projects that are more meaningful to the business. As well as, if your team is too busy to handle certain projects, you can let the staff of a MSP handle implementing these with project management.

Proactive Approach to IT

Many clients don’t want to worry about their daily IT operations. They don’t want to think about their reliability and speed of their network or the state of their IT environment. Another great benefit of managed IT support is that with 24/7/365 coverage, you don’t have to worry about these things anymore. The MSP will be able to troubleshoot and remediate glitches before they become critical issues.

Gain access to new Technology

Many times, organizations with not have the knowledge or training to implement the IT systems that are necessary. In these cases, they will work with an outside team. They get access to a whole team of trained experts and will have access to the latest technology and solutions to maintain uptime and profitability.

 

Guide To NOC Monitoring

Disadvantages of your Break/Fix Model Company

Many times when we speak to businesses about managed services, we get hit with the counter response of “we are happy with our IT guy that we call when we have a problem”. This is known as a break/fix model. Many people already think that they are getting some kind of level of managed services with this, but in reality they are receiving a totally reactive approach to information technology.

As an MSP, we already know the issues with a break/fix model, but it is important as business owners to understand how this model can affect your organization. Reactive models for IT management present several problems to not only the efficiency of your IT systems, but to your organization’s bottom line.

The Break/Fix Model

What is the real problem though? You have a guy that comes out and fixes issues when something derails from the normalcy of everyday productivity. Everything is alright though, right? No, this isn’t the case. Your IT Guy is probably great, but you don’t really know what is happening in your environment if he is only fixing issues when something goes wrong. You have no idea how much downtime and costs you will incur due to lack of visibility.

With the break/fix model, customers don’t pay a fixed monthly fee for services. Service is on an as need basis. When there is an issue in a client’s system, the tech will come to your site to fix the issue. The customer is billed for how many hours it takes to complete the project. Many SMBs use this model because they usually have a simpler network infrastructure that requires less maintenance.

Disadvantages of Break/fix model

The break/fix model is an old way of managing your IT. As problems pop up, you fix them rather than taking the time to proactively fix issues before they become major problems. The break/fix model can be very expensive, especially when you are dealing with hardware failures that are caused from neglected maintenance. You can also experience an unknown amount of downtime due to unexpected problems. These could lead to budget-breaking fixes that could affect your IT budget for years.

Managed IT Services Model

Every organization has mission-critical systems that they rely on daily to function, and IT engineers are there to keep them running. Modern technologies have created a new way to manage business technology that knock the traditional break/fix model out of the park. Managed services are changing the way that businesses handle their technology. Unlike the break/fix model, managed IT Services focuses on proactively performing preventative maintenance in an effort to prevent small issues from becoming into large problems. Benefits of Managed Services:

  • Less Downtime
  • Less time spent on maintenance
  • Fewer capital expenses
  • 24/7/365 monitoring and support for more visibility into your systems
  • Access to trained and expert IT professionals that act as an extension of your team

 

Are you starting to see the issues with the break/fix model? If so, it is time to re-evaluate how you maintain your IT. Here are a few questions to ask yourself that can help you to start taking a second look at your technology support needs:

  1. Is your current IT guy able to proactively secure you from cyber attacks?
  2. Do you wake up on Monday morning to find your business offline or do you find outages during the weekend and non-business hours?
  3. Are you able to get support when and where you need it, or is it a first come first serve?
  4. Do you feel like you are getting nickled and dimed with every request you make? And do you get charged for research time?
  5. Is there a predictable cost model?
  6. Are you staying up-to-date with patching, OS updates, and other critical updates?
  7. Is there an agreement in place that you can hold your IT guy accountable to for service and response times?

Maintain your organization’s IT in a proactive and efficient matter to ensure continued functionality and productivity. If you are still stuck in the break/fix days, it might be time to re-evaluate the way you maintain your IT. Changing to a managed services provider can have incredible benefits for your business. You can save time and money, as well as improve your organization’s operations.

 

Guide To NOC Monitoring

The Benefits of Monitoring with a Network Management Service

Organizations are starting to transfer over to cloud computing technologies to reduce operational expenses and maximize employee productivity. However, the cloud can come with certain challenges that can adversely impact the efficiency of IT infrastructure. The most advanced systems are still subject to downtime and performance concerns that can decrease the quality of end-user experience. Smoother operations with 24/7 network access is essential in today’s business climate. Because of this, it is imperative to have a network management service in place. Routine monitoring and management can ensure that your network stays in balance with the highest level of functionality.

Increase Functionality and Performance with a Network Management Service

Ensuring that everything stays in working order requires a network management service with rich functionality. System administrators must be alerts of anomalies as early and often as possible. With detailed notifications, custom checks, 24/7/365 supervision and abundant reporting an IT service provider will stay on top of the network performance. A network monitoring solution can not only save time and money, but it can also reduce data center overhead and ensure network availability at all times.

With all that being said, it can be daunting for organization’s to fish through all the different network support solutions. It is important to remember that the best network products and services set up customers for long term success. There are many different factors to keep in mind when deciding whether to handle monitoring in-house or by outsourcing. Some of the main considerations for your total cost of ownership would be: license, maintenance, support, upgrades, dedicated hardware, and the costs of staffing that is necessary to administer the software 24/7. Instead of tackling the costs, organizations are implementing remotely managed network monitoring to experience strong ROI and cost savings. When putting into perspective complexed virtualized network environments, stretched IT staffs and budgetary constraints, the cost savings found can create a strong business case for investing in a remote network management service.

Let’s take a look at the top benefits of network management service:

Optimized Performance and Network Availability

Networks are becoming more widely dispersed and supporting more operations than ever before. The growing need of availability and functionality is making it mandatory to employ network management software. With 24/7 monitoring, administrators receive information about issues and can quickly resolve the issue before they become major problems. Custom reports and detailed monitoring helps paint a picture of your overall network performance. Therefore, creating quick visibility for a network professional to better optimize the operations within your organization.

 

Minimize Risk with heighten security standards

Addressing security threats everyday can be extremely time-consuming for an IT team. Especially when you don’t have a specific tool that connects all of the dots. I can’t stress enough how important it is to constantly stay on top of security patches and maintain standardized security settings on all workloads. To maintain high security and compliance, organizations need features that pay close attention to the network. Many solutions can offer real-time network security management to ensure your organization stays informed, secure, and protected from the latest malicious attacks.

 

Lower Expenses by Improving Asset Utilization

IP enabled endpoints are in a constant rise and will account for more than half of traffic compared to wired by 2017. It’s important to know what is connecting to your network and whether their infrastructure is equipped to handle major fluctuations. A comprehensive tool will provide inventory of devices for analyzing long term trends and facilitating optimum use of available assets.

 

Successful Implementation of New Technology

A successful network management service makes it easy to identify, troubleshoot, and resolve problems before they affect critical business operations. It allows for timely planning of maintenance windows and bandwidth allocation for improved quality. New technologies can deliver innovation and improvement to your organization. When you are able to monitor and manage the IT environment for issues when deploying new technologies, you can catch issues and quickly resolve for a quick release.

 

Guide To NOC Monitoring

What Your Business Stands To Lose Without Managed IT Services

Next-generation technology is allowing businesses to stay ahead of the curve and ahead of their competition. In results, this has created a greater need for IT support services throughout all businesses. The flexibility and cost-efficient nature of co-sourcing with a managed service provider has brought a hybrid approach to the common IT department that utilizes internal and external resources to maximize technology and cost.

Do you know what your business stands to lose without managed IT services built into your operational plan? The Answer: Money, Time, and Efficiency. Learn how to maximize your IT efforts with managed IT support services.

Next-generation technology is allowing businesses to stay ahead of the curve and ahead of their competition. In results, this has created a greater need for IT support services throughout all businesses. The flexibility and cost-efficient nature of co-sourcing with a managed service provider has brought a hybrid approach to the common IT department that utilizes internal and external resources to maximize technology and cost.

All organizations, small to enterprise, are starting to integrate managed IT services into their normal day IT operations. On the smaller scale, small-businesses might not have the budget to hire an IT department to take care of 24/7 monitoring and management, help desk, and other daily tasks. On the other side of the spectrum, enterprises might not be able to take time and focus away from their already busy staff to deal with every day cumbersome tasks. In these instances, and many other, IT support services can create proactivity, efficiency, and cost-effectiveness.

What are the other benefits of IT Support Services? (and trust us, you won’t want to miss out on these)

Proactive Network Management

Completing regulatory network management is very important to the success of your employees and your business. Unfortunately, sometimes these cumbersome tasks can be lost in the hustle and bustle of everyday business. When you don’t complete regulatory management, your network will be running reactively. With this model, you then wait for a problem to occur rather than detecting issues before they become problems. You can go into the situation blind without knowing the consequences your business could suffer (downtime, loss of productivity, loss of money, etc.). With 24/7/365 monitoring and management, your IT systems are consistently and precisely monitored for issues that could cause harm to your network reliability and functionality. Your employees and business will be able to continue to work productively and smoothly without interruption or unexpected downtime.

More Visibility and Less Downtime

When not having the proper visibility into your network, you can experience unexpected interruptions that could last for an unknown amount of time. No one wants to be in the dark about problems your IT is experiencing. Especially when you walk into work on Monday and find out that you’ve had a prolonged weekend issue that is causing downtime. When partnering with a managed service provider, you have access to an extra set of eyes and ears that are working 24/7/365 and always ensuring your success. Say goodbye to surprise network issues, even if it’s a holiday, weekend, or business day.

Security Improvements

Today, security is on everybody’s mind. Attacks are becoming more targeted and sophisticated every day. With more and more reputable brands becoming headlines in the news, it is important to take all precautions when it comes to your organization’s sensitive information. Medium and mid-size businesses are the easiest targets because they can’t budget for their own IT security manager. Managed IT services can help your organization stay more secure with patching, managed anti-virus, management of your firewall and other security devices, and more!

Access to Top-notch IT Support

You get access to a whole team of certified and constantly trained engineers to work as an extension of your current team when co-sourcing managed IT services. They are there to fill expertise gaps in your current situation and help free the time of your current team for revenue generating projects.

Implement New Technology Quickly

When dealing with a limited staff or limited budget, implementing new technology into your systems can be quite the challenge. Your team might not have the proper training, certifications, or resources to fully be able to complete the project in a quick and efficient manner. You can access the advanced engineers at a managed service provider to quickly and efficiently finish your IT projects on an as-need basis.

Cost-effective Approach

The network and all of its various components are becoming more and more of a competitive differentiator for businesses. But, having a well-tailored and efficient network doesn’t always come for cheap. It can relatively be more feasible for larger corporations to monitor in-house, but when it comes to small and medium sized business it’s simply not cost-effective. In-house monitoring is made of many different elements that combine to be your total cost including, but not limited to: licenses, maintenance, support, dedicated hardware, software, and 24/7/365 staffing. Instead of tackling this long list of costs, many organizations are turning to the cost-efficient approach of co-sourcing IT support services. You can pay a monthly fee to get everything mentioned above and more to be remotely done by trusted IT advisors for a fraction of the cost.

Stay ahead of the curve and your competition by creating an efficient and proactive IT environment for your employees with the help of your local Managed IT Services Provider. They can help your organization not only improve performance, but help your bottom line.

NetServe365 is a Managed Services Provider located in Pittsburgh, PA that focuses on Managed Services, Cloud Computing, and IT Consulting from their local Operations Center. Want to learn more about IT Support Services and how it can benefit your organization? Contact us today!

Network Management: Leave it to the experts!

Proper Network Management can make your IT staff more proactive and reduce service interruptions, but do you have the manpower, time, and budget to get the full support your organization needs? Keep reading to learn more about how outsourced managed IT services can help your organization meet its IT goals.

Proper Network Management can make your IT staff more proactive and reduce service interruptions, but do you have the manpower, time, and budget to get the full support your organization needs? Keep reading to learn more about how outsourced managed IT services can help your organization meet its IT goals.

What is Network Management?

Network management refers to the ever so important, and yes sometimes cumbersome, tasks of managing your computer networks. There is a wide variety of tools, hardware and software that IT managed service providers use to offer a proper and efficient network management offering. These tools will remotely access your organization’s different types of devices (servers, desktops, appliances, firewalls, switches, etc.) to pull security information, performance data, and reliability metrics to ensure operational efficiency. The most important part of network management: 24/7/365 service. Your information and data never stops working – you can’t allow your monitoring and management to stop either. If you don’t, you could walk into work the next day with a huge issue on your hands and an uncertain amount of downtime.

Some Routine Network Management Tasks:

  • Network and Systems Monitoring – 24/7/365
  • Validation and notification for performance and critical issues
  • Patch and update management
  • Vendor Management
  • Data Backup management and verification
  • Account and policy maintenance
  • Incident remediation
  • VPN creation and maintenance
  • And much, more!

Many organizations battle the in-house / out-of-house network management dilemma. Network management can take a lot of time and a lot of manpower. While your organization has a reputable and great IT department, deciding whether your team has enough manpower, time to monitor and manage your network 24/7/365, or budget is usually the deciding factor on whether to monitor in-house or outsource.

Outsourcing IT Support can have a bad connotation, but that isn’t necessarily the truth. Outsourced IT support can create the ultimate IT functionality and partnership. While leveraging internal and external resources, you create the ideal balance of technology and cost efficiency. The managed service provider will fill expertise gaps by working as an extension to your IT team, not replacing. With this model, you will be able to achieve 24/7/365 support, save time, and allow your team to focus on revenue generating projects and tasks.

On top of a proactive and efficient IT environment, outsourced network management can have a direct impact on your organization’s bottom line. Optimizing IT costs falls on the one stable variable, IT staffs are asked to do more with less these days. Allocating resources on items that will maximize the value IT delivers to your business will show a tangible ROI for your IT investments. IT support can provide significant cost savings and can take the stress off stretched budgets. It can be relatively feasible for large corporations to monitor and manage networks in-house, but for small and mid-size businesses, it’s simply not cost-effective. Instead of tackling the costs of management software and dedicated staff, many organizations are turning to managed service providers to experience cost savings and a higher ROI.

Network management is an important piece of the IT puzzle. By taking the effort to create an efficient network management solution you can become proactive, decrease downtime, and increase cost-savings. A managed service provider will be able to fully evaluate your organization for any inefficiencies or mishaps that your network might be experiencing currently. Contact NetServe365 today for an in-depth consultation today!

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