Help Desk Specialist - NETSERVE365

October 18, 2016

Help Desk Specialist

NetServe365 is one of the region’s largest and most technically sophisticated Managed Services providers. Working out of our Network Operations Center located in Robinson Township, we provide NOC services ranging from help desk to total network management and advanced project support to a wide range of customers. Our clients include Fortune-500 companies and mid-sized enterprises spanning all business sectors from commercial to education. We are continually seeking to hire the “best of the best” network, server and security engineers to augment our staff; recognized nationwide as one of the best in our industry.

Perks

  • Advancement opportunities
  • Internal training environment with access to Microsoft, Cisco, VMware, and other vendor software
  • Access to certification training materials

Job Description:

  • Handle Tier 1 help desk escalations through tickets or phone
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Follow standard helpdesk procedures
  • Follow up on outstanding requests and ensure timely resolution
  • Log all help desk interactions
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Inform management of recurring problems

Work experience requirements:

  • 6 months – 1 year experience in NOC, network help desk, or relevant customer service skills
  • 6 months – 1 year experience with Microsoft Windows 2003/2008/2012 and Active Directory
  • 6 months – 1 year experience with MS Office Suite
  • Prior help desk experience
  • 6 months – 1 year experience working experience supporting Windows 7 and Office 365

Skills Required:

  • Able to work independently as well in a team environment
  • Strong analytical skills. – Must be able to think outside the box
  • Must possess excellent oral and written communication. – Must be able to communicate at all organizational levels

Education Requirements:

  • Associates Degree or equivalent work experience

Special Requirements:

The Help Desk Specialist must be flexible to work all shifts. This position requires employee to work from the Robinson, PA office.

To apply, please send resume and cover letter to apply@netserve365.com.

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