VisitPITTSBURGH needed quick response time and a reliable team for IT Project Management and Cloud Data Backup and Disaster Recovery
VisitPITTSBURGH, the official tourism promotion agency for Allegheny County, was experiencing rapid growth within their IT infrastructure and weren’t equipped to handle the issues themselves. During the same time, their previous vendor started to make some organizational changes that created a new reporting and billing structure that was not conducive to support VisitPITTSBURGH.
Tom Yanosick, Director of IT and Operations at VisitPITTSBURGH, searched for a reliable organization that had quick response time and understood their organization’s IT needs. He was referred to NetServe365 by a few of his colleagues who had used NetServe365 IT support services before. NetServe365 has been partnered with VisitPITTSBURGH for over six years now and supplies IT Project Management,Cloud Data Backup, and Disaster Recovery as a Service.
Tom Yanosick’s IT staff was not aligned with the growing IT infrastructure at VisitPITTSBURGH. There were some facets of the growing infrastructure that needed to be expedited and implemented quickly that couldn’t be handled by their limited staff. Tom said, “[Before NetServe365] we tried to educate ourselves to support our IT needs, but the time frame between what we could sacrifice from our daily operational needs and what we could dedicate to training didn’t make it possible to get the knowledge needed to support our tech growth.”
IT PRODUCTIVITY AND UPTIME INCREASE
With IT Project Management, Tom was able to outsource NetServe365’s highly trained, expert engineers as a reliable extension for the team at VisitPITTSBURGH. NetServe365 is able to work with VisitPITTSBURGH’s team to help complete projects for Tom’s growing infrastructure quickly and efficiently. Therefore, his in-house team could go back to concentrating on their core mission. “NetServe365’s staff members are all knowledgeable and easy to work with. VisitPITTSBURGH has built relationships with many of the team members at NetServe365. They know what our needs are,” explained Tom. “If for some reason they don’t know the answer or solution to our IT issues, they find someone on staff who does”.
On top of IT Project Management, NetServe365 supplies a 24/7/365, fully managed cloud data backup and disaster recovery solution. With this service, NetServe365’s 24/7 Network Operations Center (NOC) is able to complete daily monitoring and management of backups to ensure that if an issue were to occur, VisitPITTSBURGH would be up and running with minimal downtime. “
NetServe365’s alerting and data backup solution has greatly improved VisitPITTSBURGH’s business continuity and uptime,” Tom explains. “[NetServe365] knows when there is an issue on our network and addresses it promptly, sometimes even before we know there is a problem.”
“One of NetServe365’s top features is their interest in our needs and guidance to help us grow technologically,” Tom explained. “They suggest innovative ideas for VisitPITTSBURGH but are also patient through our decision making process. They also help us find the best value for our needs and budget”.
When Tom was asked, what is the single biggest reason you would recommend NetServe365 he answered, “Customer Service. As a small non-profit organization, they treat us just as importantly and address our needs as if we were one of their large enterprise companies”.
NetServe365 is a Pittsburgh Managed IT Services Provider that specializes in Managed IT Services, Cloud Computing and IT Consulting. When you strategically outsource to us, we will strive to make your technology run a whole lot smoother. We ensure that you get the most from your technology investments with the highest enterprise support. Contact us today, by clicking the button below, to learn more about what NetServe365 has to offer! Or give us a call at 1-800-504-4876