Increasing profit margin is always a top priority to all organizations. There is a simple IT solution to help you do so – using a Network Operations Center (NOC).
The NOC’s primary function is to give the customer peace of mind that no matter what time of the day, a trained expert is always watching the customer’s network and resolving issues. The NOC uses Remote Monitoring and Management software that can remotely access your organization’s network to receive information about machine health and status instantly. With this, the NOC is able to constantly maintain a highly productive and up to date network for the clients to work on. Some of the NOC’s primary functions include:
- Network Monitoring
- Incident Response
- Communications Management
- Performance, quality and optimization reporting
- Application installation, troubleshooting, and updating
- Patch management
- Backup and Storage
- Firewall and IPS monitoring
- Antivirus scanning and remediation
- Policy Management
This all sounds great – but how can the NOC improve profit margins?
4 Strategic Benefits of NOC Support
These days, most businesses never rest or work internationally or have some sort of specifications that mean their operations run all night. A business model like this means your IT support specialist must be 24/7/365 as well. When working with a managed IT service provider, you no longer have to worry about the 2am crisis on New Year’s Eve. It’s hard to find (and have the budget) for a 24/7 staff that is willing to sacrifice nights, weekends, and holidays. With NOC support you have a team of experienced engineers working around the clock to make sure that you don’t have a surprise incident that can create downtime the next business day.
Decrease Downtime and increase productivity
Downtime can cause a series of unfortunate events for your organization. From a loss of productivity to a large sum of associated costs. Downtime is something that all organizations experience and want to minimize to the smallest amount of time possible. With 24/7/365 NOC Support, the client has a team of highly trained experts working, as an extension of your team, to find issues before they become problems.
Gain access to high-level technical support
Hiring widely trained technicians for certain projects can come at a high cost to companies. But not having the proper support for certain projects and necessities can mean jeopardizing the success of IT projects, the time frame, and needs of your company. A highly efficient Network Operations Center can help you fill expertise gaps, ensuring that your organization’s IT can run with optimized efficiency, even if you don’t have in-house technicians.
Free Up Your IT Staff to focus on revenue generating projects
Monitoring networks, responding to alerts, and performing patches and updates can be tedious work that doesn’t actually create additional profit, even though it is a necessary component to your IT support. When working with a Managed IT Service provider, your current team can go back and focus solely on relationship building and projects that lead to higher revenue.
Every organization wants and needs high level IT support, so in return they can supply top of the line service to their customers. However, doing so on a budget can create some challenges. Leaning on the support of a NOC is a great cost-effective solution for your organization to save time and resources while allocating your resources towards revenue generating projects to increase your profit margin. Want to learn about the ROI of Managed Services for your organization? Access our ROI calculator here!
NetServe365 was founded over a decade ago in their core business, Managed IT Services. Their Pittsburgh NOC Support is the heart of the operation, working constantly and never missing a beat – monitoring and responding to alerts so they can offer top-notch IT support to their clients. Want to learn more about how your business can benefit from a 24/7/365 NOC? Contact us today for more information!