Comprehensive Assistance
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Our professional Remote Help Desk Service engineers are available to you 24x7x365 from our Network Operations Center in Pittsburgh, PA. We offer assistance across the board from a simple question to in-depth trouble shooting anytime of the day or night.
With NetServe365Remote Help Desk Services, you will receive:
Ease of Access to Support
Contact us the way you want:
- Toll-free number
- E-mail and/or
- IMS Client ticket portal
Always 24x7x365 availability
Enhanced Assistance
Remote just in time live training and support, for any supported application, on your computer; significantly lowering the time for resolution by visually demonstrating instead of trying to "talk through" the issue over the phone. You can be assured that you will always be in control of your technology.
Ongoing Training
We support your users through our enhanced assistance, dramatically lowering your internal training requirements; or it can be used in conjunction with internal training programs.
Custom Support
Wide range of supported operating systems and applications, both mainstream and custom:
- Microsoft Operating Systems: Windows 2000, XP, Vista
- Microsoft Office Productivity Software: Office 2000 to 2007 suites, Internet Explorer 5.5 to 8
- Open Source Operating Systems: Linux, Ubuntu, Debian, RedHat, CentOS
- Open Source Productivity and Application Software: Sun's OpenOffice 2.0 to 3.x suites, Zimbra, Alfresco, MediaWiki, Thunderbird, Firefox
- Open Source Telephony Solutions: sipXecs
- Custom Applications—Our engineers will work with you to understand your custom applications and create a plan to ensure the best user experience
Contact NetServe365 to learn more about how we can support your help desk needs; allowing your existing IT department to increase efficiencies and save you money.
Learn more about customizable technology solutions.
Contact Us