Around the Clock, Comprehensive Assistance

  At NetServe365, we understand that a professional, effective help desk is built with an  
  excellent staff and intelligent technology.  Our help desk technicians know the platforms
  they support very well but just as important, they all have excellent people skills. 

  Our help desk technology is designed to make each call as productive and efficient as
  possible. We frequently work with end users directly on their computers using remote
  help sessions so that the end user can see step by step how a process is performed. 
  We also continuously assess help calls from and organization and recommend training
  when it is indicated by the volume of calls on the same topic.

  Our goal is to actually reduce the number of calls we receive by converting as many calls
  into training sessions as possible.  As with all of our services, the focus of NetServe365’s
  help desk support is to create the best end user experience possible.   
   

Features of NetServe365’s Help Desk Services
 

· Ease of Access to Support—NetServe365 Remote Help Desk Service engineers are fully accessible 24x7x365 via a toll free number, email
   and/or the NetServe365 Client Ticket Portal.

· Enhanced Assistance—When appropriate for an incident, NetServe365’s Remote Help Desk service engineers can provide assistance via a
   remote help session initiated between our engineer’s computer and the end user’s computer. This allows the end user to watch the
   process and significantly reduces the time for incident resolution when compared to trying to “talk  through” an incident or having an
   onsite engineer physically looking at the incident.

· Outstanding Staff—NetServe365’s Remote Help Desk Service engineers are continuously trained and certified in the most current
   technology practices. Because our engineers support hundreds of end users’ incidents on a daily basis, they are familiar with many lesser
   known issues across a wide range of platforms.

· Predictable Monthly Cost—NetServe365’s Remote Help Desk Services are pre-billed at an hourly rate per month. In the event that more
   incidents are received than contracted, the “overage” time is billed based on the actual overage hours at the end of the month.

· You Are In Control—We review your help calls with you every month so you can see what issues are being supported and if there are
   trends that could require additional training.  You can also change your pre-billed hours with 30 days notice at anytime to keep your cost
  as low as possible.

· Custom Support—Our engineers can support a wide range of operating systems and applications, both mainstream and custom. 


Contact NetServe365 Today!